Returns & Exchanges
At Facer Store, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with tags attached. Our streamlined process ensures your satisfaction is our top priority while maintaining the highest quality standards.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing